As a trusted local Bayswater florist, our reputation is built upon delivering beautiful, fresh blooms to homes and businesses in our community. Every arrangement we create is hand-selected for quality and freshness. Should our flowers fall short of our high standards, we promise to put things right.
Your satisfaction is paramount to us. If your flowers arrive damaged or not as described, please let us know as soon as possible – ideally within 24 hours of delivery. We request that you take clear photographs of the flowers as you received them, as this helps us assess what went wrong and how we can best fix the issue for you.
Upon notifying us, our team will review your case promptly. If damage is verified, we will offer either a full refund or a replacement bouquet, depending on your preference and the nature of the order. Our goal is to ensure you receive the fresh, stunning arrangement you expected from us.
We guarantee the freshness of our flowers in Bayswater for a minimum of 72 hours from delivery. With proper care, many of our arrangements last well beyond this window. If your flowers wilt significantly or perish within the first 72 hours, and proper care guidelines were followed, please reach out to us. We value your trust and will work with you to resolve the issue, either through a replacement or refund.
In the unlikely event you are unsatisfied with your order – whether due to delivery issues, product quality, or any other valid concern – we provide the choice of a full or partial refund, or a replacement arrangement delivered at the next available time. Our priority is your happiness, and we assess each situation individually to ensure a fair and prompt resolution.
All refund or replacement requests should be made within 72 hours of receiving your flowers to maintain eligibility under our freshness guarantee. Claims made outside this window may be subject to review, as flower longevity can vary based on care and environment.
If you wish to make a complaint, we ask that you contact our customer service team with your order details and a description of your concern. We take each comment and complaint seriously, as they help us continually improve our service. Once your complaint is received, we aim to acknowledge it within one working day and strive to resolve all issues within three working days whenever possible.
Throughout the process, we are committed to clear and courteous communication. Our team will keep you informed until your complaint is satisfactorily resolved.
Florist Bayswater has become a local favourite by consistently delivering on our fresh flowers guarantee and supporting our clients with dependable service. We understand the importance of quality, reliability, and trust. Whether your order is for a loved one, a corporate event, or a special occasion, you can rely on us for fresh, thoughtfully arranged flowers and a customer experience that puts your satisfaction first.
If you have any questions about our returns, refunds, or complaints process, please contact our friendly team, who are always ready to assist our Bayswater neighbours.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
